Can I get a refund?

Our refund policy follows the UK Consumer Rights Act 2015, with specific provisions for digital content.

The 14-day statutory right

Under UK law, you have a 14-day right to cancel a digital purchase. However, by signing into WipeAway and running a calendar deletion within those 14 days, you explicitly acknowledge that you have started using the digital content and agree to waive this statutory right.

This means:

• If you purchased a licence and have not yet signed in or run a deletion — you may be entitled to a refund. Contact us within 14 days of purchase.
• If you have signed in and run a deletion — the statutory refund right has been waived by use of the product.

Discretionary refunds

Outside of the statutory window, all sales are final. However, we review requests on a case-by-case basis in the following situations:

• Technical defect — if WipeAway did not function as described and we are unable to resolve the issue, we will consider a refund
• Duplicate purchase — if you accidentally purchased the same licence twice, contact us and we will refund the duplicate

How to request a refund

Contact us with:

• The email address used at purchase
• Your licence key
• A brief description of why you are requesting a refund

We aim to respond within one business day. Where a refund is approved, it is processed via the original payment method within 5–10 business days.