Licence keys are sent by email immediately after your payment is confirmed by Stripe. If yours has not arrived, work through the steps below.
Automated emails from new senders sometimes land in spam. Search your spam or junk folder for an email from hello@wipeaway.app or with the subject line containing "WipeAway".
Make sure you are checking the inbox for the email address you used at checkout. If you have multiple email accounts, check each one.
Occasionally there is a short delay between payment confirmation and the email being sent. If it has been less than 5 minutes, wait a little longer before trying the next steps.
Go to wipeaway.app, click "Already a customer?", then click "Lost your key? Resend it". Enter the email address you used at checkout — if your purchase is in our system, your key will be sent to that address immediately.
Still nothing? Contact us with the email address you used at checkout and the approximate time of purchase. We will look up your order and send your key manually.
If you are not sure whether your payment was successful, check your bank statement or Stripe receipt. If the payment shows as pending or failed, the key will not have been issued — try purchasing again, or contact us if you are seeing a charge without receiving a key.