WipeAway isn't loading / the page is blank

If WipeAway is showing a blank page or failing to load at all, work through the steps below. The most common causes are cached data, browser extensions, or cookie settings.

Step 1: Hard refresh the page

A regular refresh (F5) reloads the page but may still use cached files. A hard refresh bypasses the cache entirely:

• Windows: Ctrl + F5 (or Ctrl + Shift + R in Chrome/Firefox)
• Mac: Cmd + Shift + R
• Safari on Mac: Hold Shift and click the Reload button

Step 2: Try a different browser

Open WipeAway in a different browser (Chrome, Firefox, Edge, or Safari). If it loads correctly in another browser, the issue is specific to your primary browser's settings or extensions.

Step 3: Disable extensions temporarily

Ad blockers, script blockers, and privacy extensions can prevent WipeAway from loading correctly. In Chrome: Settings → Extensions → toggle each one off. Reload WipeAway and see if it appears.

Step 4: Check cookie settings

WipeAway requires cookies to be enabled for the sign-in and session system to work. If your browser is set to block all cookies, the application may appear blank after sign-in. Enable cookies for wipeaway.app in your browser settings.

Step 5: Clear cache and cookies for wipeaway.app

1. In your browser, go to Settings → Privacy → Clear browsing data
2. Select "Cached images and files" and "Cookies and other site data"
3. Clear the data and reload WipeAway